What is the currency ?

The currency is in USD.

Can you ship worldwide ?

Yes, we ship worldwide, as long as there are EMS, FEDEX, DHL or UPS service in your area we ship.

How I make an order ?

You need an account before you can make an order, you can register your account here ,  then proceed to shopping at Yokami. To made an order you just need to add the item to your shopping cart then proceed to checkout and make payment.

Other shipping option available ?

Currently we offer EMS, Fedex, DHL and UPS only, if you need other cheaper or self collection please contact us for advice.  

How long it take to receive the order ?

We process all confirm order next business day and you can expect to receive the order in 7 business days, however in some case due to out of stock or whatever other reason to made us delay your shipping we will inform you by email.

Can I cancel my order ?

Yes. Just login your account and cancel the order before we process your order, once your order in shipping status you can not cancel your order.

How is the buyer protection your provide ?

Your order is protected if you pay by Paypal with "A physical good that you paid for but never received." and "A physical good you purchased is significantly different than what was described in the listing." more information please refer here . 

Do your keep my credit card information ?

No. The payment is process by 3rd party - Paypal and we never keep any information of your credit card, more information found here .

How safe if I pay by credit card ?

We know your concern about security purchase online, at Yokami all credit card transaction process by 3rd party - Paypal. uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. More info..

Do your  offer  COD ?

Currently no we offer online purchase only at Yokami. Like others online shop you have to pay us in advance then we can process your order.

Did the price include shipping ?

The price list is not included shipping. To find out the shipping you need to login your account and add the items to your shopping cart and proceed checkout, the system will show you the total amount before process the payment.

Did the price include taxes ?

No. We do not add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, is your responsibility to find out local taxes regulation about import goods from China. Dropshipper please notice this to your buyer to avoid any inconvenience.

How much tax do I need to pay ? or do I have to pay tax ?

Probably yes, probably more in some countries, less in others. Please note that all import taxes / duties are the buyer’s responsibility. However we will follow your instruction if you need.

Did there any hidden charge ?

No. You pay to us is what you see on the final checkout screen.

Can I have large order quotation ?

Yes, we welcome large order, contact us for quotation . 

How come your price is so cheap ? How your keep the price so cheap ?

1st. we offer online selling only currently to avoid high rental, 2nd. we deal direct from China manufacturers and have good support from them, 3rd. This is our shop policy to offer our user or customer with low price.

Can I have some more discount ?

The price for quantity 1 - 10 is fix, contact us for bulk order quotation we are always negotiable and try to make our user happy.

How do I pay if I have no Paypal account ?

We offer credit card and bank transfer other then just Paypal, more payment method will implement soon to fulfill your need.

Can I view more picture for the product ?

Yes, we know that buyer need more information to made decision especially buying online, we try to provide all neccessy information for the product, however these task is very time consuming, product description update is in process these days, you can expect more detail in products information soon.  if you need more info or product image to make your decision please feel free to contact us .

Where is your showroom located ?

No showroom at the moment, we only offer online purchase to keep the low pricing. 

Can I visit your showroom, to physically look the item?

No showroom at the moment, we only offer online purchase to keep the low pricing. Contact us for more information if you need, we are happy to serve you.

Is the item available now?

Yes, all product list at shop front is available to order, however in some case some hot selling products may out of stock, we will inform you when processing your order, you can decide wait or getting full refund in this case. 

I would like to view a working set for the products.

We never operate any showroom at the moment, feel free to contact us if you need more information we are very happy to serve you. 

Who is the manufacturer ?

All product is from China and made in China.

Where do I get support/firmware upgrade ?

All support can forward to us at Yokami.  You are advice not to upgrade or flash the firmware if the device working fine. Most of our product is already shipped with the most up-to-date firmware and  it is not necessary for you to flash the firmware, and we do not provide firmware downloads or updates.  If you flash your player firmware incorrectly, which is too easy to do, you will probably KILL your device.

Please note: If you disable your device through attempting to flash the firmware, this will void your warranty. Do not flash/upgrade your device as the device already most up to date.

If possible, on the invoice please write "Samples or Gift" ?

We will follow your special instructions.

Can I buy 1 unit only for this list price ?

Yes, all product we offer with no MOQ (minimum order quantity) and low price.

I lost my account password, what should I do ?

You can register a new account or contact us for password recover. 

Did your provide installation service ? Did the price include installation ?

No, we are trading company with no installation service. You have to consult and look for installer to install the products.

Are there any minimum order quantity (MOQ) ?

No.

I want to know the exact price of postage.

To find out the shipping you need to login your account and add the items to your shopping cart and proceed checkout, the system will show you the total amount before process the payment.

Please advice how is the payment and collection method ?

We accept Paypal, credit card and bank transfer. All product will ship via EMS, Fedex, DHL or UPS.

Which country can buy your products ?

We offer our service to worldwide, however some country with high fraud rate we may reject your order.

How long the warranty ?

All products cover with 1 full year manufacturer warranty, more detail you can found here . 

How I return the product for warranty ? Does it come with a warranty and where is the collection point ?

Just follow our warranty and return policy here